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features
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Description

The Enhanced Edition for E-Commerce, tailored specifically for the industry, focuses on creating advanced search services that enhance performance, efficiency, and accuracy within the e-commerce sector. By leveraging the specialized knowledge graphs developed by Alibaba DAMO Academy, OpenSearch is positioned to provide intelligent search solutions that cater to unique industry requirements. Given the diverse nature of multimedia data, users often employ various expressions when conducting searches, which necessitates the use of natural language processing (NLP) technology to promote a deeper semantic comprehension. Additionally, effective sorting demands high efficiency across multiple dimensions. OpenSearch employs multimodal search technology that accommodates various modalities, including language, speech, text, and images, thereby improving the retrieval of desired search outcomes. This innovative approach ensures that users can find relevant information seamlessly, enhancing their overall experience.

Description

Achieve greater precision in results with the Inbenta Semantic Search Engine, which comprehends the intent behind customer inquiries. As the most commonly utilized self-service feature, found on 85% of websites, the capability to present the most pertinent information can significantly impact the quality of the customer experience on your site. Inbenta Search aggregates information from various customer relationship management platforms like Salesforce.com and Zendesk, as well as other specified online sources. By leveraging Inbenta's Symbolic AI and Natural Language Processing technologies, this advanced semantic search system effectively interprets user questions, swiftly provides the best answers, and helps lower your support expenses. Furthermore, adopting Inbenta's Symbolic AI technology eliminates the need for extensive data training, allowing for rapid deployment and immediate advantages from the Inbenta Search engine. This means that businesses can enhance customer satisfaction while also streamlining their operational costs efficiently.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alibaba Cloud
Genesys Cloud CX
NTT Cloud Communications
Netdata
NiCE Workforce Management (WFM)
Salesforce
TCS BaNCS
Zendesk

Integrations

Alibaba Cloud
Genesys Cloud CX
NTT Cloud Communications
Netdata
NiCE Workforce Management (WFM)
Salesforce
TCS BaNCS
Zendesk

Pricing Details

$27,952.53 per year
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Alibaba Cloud

Founded

2008

Country

China

Website

www.alibabacloud.com/es/product/opensearch

Vendor Details

Company Name

Inbenta

Founded

2005

Country

United States

Website

www.inbenta.com/en/products/search/

Product Features

Alternatives

Alternatives