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Description
This unique platform merges messaging with concierge services, facilitating contactless communication and travel planning to enhance customer satisfaction. It allows for proactive engagement with guests through their preferred channels or applications such as WhatsApp, WeChat, Facebook Messenger, LINE, SMS, and even within the hotel's own app or website. Conversations can be managed seamlessly across the hotel, enabling guests to communicate in more than 100 languages. This platform ensures a rich messaging experience within the hotel’s application at every phase of the guest’s journey, spanning from pre-arrival to post-stay. Guests can enjoy a fully contactless experience, which includes features like digital check-in and check-out, mobile keys, guest folios, personalized recommendations, request handling, and real-time digital itineraries tailored to their needs. This innovative approach not only simplifies communication but also enriches the overall stay, creating memorable experiences for each guest.
Description
We create, implement, and maintain tailored interactive digital solutions specifically for high-end hospitality establishments of all types. Our websites and mobile apps are designed to elevate the guest experience, prioritize health and safety measures, reduce printing expenses, streamline operations, enhance brand identity, empower management teams, and boost revenue streams. Notably, we offer the patented and award-winning SmartCellar, ideal for restaurants, bars, and private collections. Our newest innovations, SmartTouch and SmartCellar, are compatible with any platform. Each application is meticulously crafted to align with the unique specifications and branding visions of our clients. Our comprehensive three-part system includes modules for guests, staff, and administration, enabling clients to make real-time edits and updates to essential information independently. By optimizing operational efficiencies, we not only enhance service delivery but also contribute significantly to increasing your overall revenue. Ultimately, our commitment is to ensure that each client stands out in the competitive hospitality landscape.
API Access
Has API
API Access
Has API
Integrations
Facebook Messenger
LINE
WeChat
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Alliants
Founded
2009
Country
United Kingdom
Website
www.alliants.com
Vendor Details
Company Name
Incentient
Website
www.incentient.com