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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

BMC Helix Discovery enables organizations to automatically identify assets and their interconnections with remarkable accuracy, reaching up to 100%. This cloud-native, SaaS-based system offers immediate insight into the dependencies of hardware, software, and services within multi-cloud, hybrid, and on-premises settings. By leveraging BMC Helix Discovery, IT service management, asset management, and infrastructure and operations management can be enhanced through informed decision-making. It assists IT operations teams in navigating the complexities of modern IT infrastructures, which encompass diverse environments including multi-cloud and hybrid setups. Furthermore, the platform is adept at managing a wide array of configurations, from mainframes to traditional and hyper-converged infrastructures, as well as containerized applications and cloud services, ensuring comprehensive visibility and control. In a rapidly evolving technological landscape, BMC Helix Discovery proves to be an invaluable tool for organizations striving to maintain efficiency and effectiveness in their IT operations.

Description

BMC Helix Enterprise Service Management (ESM) is a cloud-based solution crafted to elevate user experiences through smart automation, cohesive workflows, and swift customization options. This platform empowers organizations to provide a comprehensive service management system that transcends IT, incorporating areas such as human resources, facilities management, finance, security, customer support, and agile development operations. By streamlining complexities involving personnel, applications, workflows, and communications within both cloud and hybrid cloud settings, BMC Helix ESM enhances operational efficiency. Organizations can boost productivity, foster collaboration, and speed up service response times by utilizing AI and machine learning for the autocorrelation of incidents while minimizing manual tasks. Furthermore, it incorporates artificial intelligence, machine learning, and robotic process automation to refine workflows, improve real-time analytics, and facilitate proactive issue resolution. With its capabilities, the platform caters to both agile and conventional DevOps methodologies, providing essential tools for automating service requests, planning demands, and more, ultimately driving greater organizational agility and effectiveness.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Azure DevOps Server
BMC AMI Ops Automation for Capping
BMC Helix CMDB
BMC Helix Digital Workplace
BMC Helix Operations Management
Delinea Cloud Access Controller
Jira
TrueSight Vulnerability Management

Integrations

Azure DevOps Server
BMC AMI Ops Automation for Capping
BMC Helix CMDB
BMC Helix Digital Workplace
BMC Helix Operations Management
Delinea Cloud Access Controller
Jira
TrueSight Vulnerability Management

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BMC Software

Founded

1980

Country

United States

Website

www.helixops.ai/products/bmc-helix-discovery.html

Vendor Details

Company Name

BMC

Founded

1980

Country

United States

Website

www.bmc.com/it-solutions/service-management.html

Product Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Product Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

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