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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.

Description

Enhance the efficiency and effectiveness of decision-making across various levels by leveraging a comprehensive suite of automation, scalability, statistical expertise, and transparency, drawing from our extensive experience with numerous utilities globally. As the grid continues to evolve, it is essential to utilize a forecasting platform that can handle vast data sets to yield insights that reach down to the circuit level. SAS Energy Forecasting has demonstrated its ability to deliver detailed insights derived from these extensive data collections. By providing results that are repeatable, scalable, traceable, and defensible, this solution significantly boosts forecasting accuracy across diverse locations and levels of aggregation. The forecasts produced are transparent and well-documented, facilitating communication with both internal teams and external stakeholders, which can help prevent potential regulatory fines that could amount to millions. Furthermore, taking advantage of all available data can optimize investments in smart meters and advanced metering infrastructure, ultimately leading to improved operational outcomes. This comprehensive approach ensures that utilities remain agile and well-informed in a rapidly changing energy landscape.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Itron Enterprise Meter Data Management
SAS Data Loader for Hadoop
SAS MDM

Integrations

Itron Enterprise Meter Data Management
SAS Data Loader for Hadoop
SAS MDM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BIDGELY

Country

United States

Website

www.bidgely.com

Vendor Details

Company Name

SAS Institute

Founded

1976

Country

United States

Website

www.sas.com/en_hk/software/energy-forecasting.html

Product Features

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Product Features

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

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