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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

CCM Gateway presents an advanced approach to overcoming the difficulties associated with archiving and handling transactional communications with customers. It is compatible with leading enterprise content management systems as well as document and archiving solutions from well-known providers such as Alfresco, Microsoft, and IBM. This innovative tool facilitates universal archiving of print streams and their conversion across various sectors and business applications. It effectively classifies, transforms, indexes, and securely stores large volumes of diverse document types. The solution accommodates a broad spectrum of source document formats, including AFP, Xerox Metacode, PCL, PostScript, and images. By enabling seamless customer communications and universal archiving of print streams, it supports multiple applications, formats, and document categories. This capability allows for the migration of archives to more modern and cost-efficient platforms. Additionally, it can transform, index, and load print streams into systems like Alfresco and SharePoint while achieving compression rates that can reach up to 95%, making it an invaluable resource for organizations seeking to optimize their document management processes. Overall, CCM Gateway stands out as a comprehensive solution that enhances efficiency and reduces costs in managing customer communications.

Description

Whether referred to as customer communications management or customer communication management, the concept of CCM encompasses all elements that aid in the operation, organization, and enhancement of a company's communication with customers. In this context, our focus is primarily on transaction-driven communication, which arises from business transactions. Customer communication management specifically involves the creation and distribution of messages, correspondence, account statements, invoices, and more. Effective management of the growing volume of such communications is essential from both organizational and technical perspectives; simultaneously, the quality of these interactions is increasingly critical for fostering positive customer relationships and ensuring long-term loyalty. Furthermore, this approach necessitates the thoughtful application of various media to successfully engage customers through their preferred channels, whether they be traditional paper or modern digital formats. The ability to adapt to these preferences not only enhances customer satisfaction but also strengthens the overall effectiveness of the communication strategy.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alfresco Digital Business Platform
Docker
DocuShare
IBM Cloud
Kubernetes
Microsoft 365
Rocket EOS 360

Integrations

Alfresco Digital Business Platform
Docker
DocuShare
IBM Cloud
Kubernetes
Microsoft 365
Rocket EOS 360

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Crawford Technologies

Founded

1995

Country

Canada

Website

www.crawfordtech.com

Vendor Details

Company Name

kühn & weyh Software

Founded

1980

Country

Germany

Website

www.kwsoft.com

Product Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Product Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

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