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Average Ratings 174 Ratings

Total
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features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies and domiciliary care providers across the United Kingdom and Australia. The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle portal for friends and family. Subscription includes CQC and CIW compliance tool MOA Benchmarking to deliver a solution combining both homecare management and compliance. Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). CareLineLive is accredited to ISO 27001 (Information Security), ISO 9001 (Quality Management), and Cyber Essentials Plus. In addition to being hosted on secure AWS servers with data stored in the UK (or Australia for customers there) for data sovereignty. Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London and Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from technology-focused investment firm Accel-KKR in June 2025.

Description

eRSP™ stands as the premier cloud-based software for home care management, offering an array of features such as client administration, scheduling, financial billing, and payroll that can be easily customized for various care types, including companion care, special needs, assisted living, and skilled care services. Since its introduction in 2002, eRSP™ has established itself as the first cloud-based solution tailored for the private duty home care sector. Having evolved alongside the home care industry, eRSP™ combines innovative functionalities with extensive expertise in service delivery. It serves as an ideal platform for agencies that operate in both private duty and skilled nursing care environments. Additionally, the eRSP™ Medicaid/Insurance suite allows agencies to streamline their operations by integrating business processes into one cohesive solution. We are dedicated to collaborating with the Supported Living Community to develop a tailored eRSP™ offering for organizations that assist individuals with developmental disabilities in achieving supported and independent living. Furthermore, our commitment to customization ensures that each agency can meet the unique needs of their clients effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ADP Comprehensive Services
Access Abacus
Access Mosaic
CM
GP Connect
Hastee
Microsoft Dynamics 365
Oracle PeopleSoft
Paychex Flex
Paycor
QuickBooks Online
Sage 50
Sage Payroll
Tempaid
Xero

Integrations

ADP Comprehensive Services
Access Abacus
Access Mosaic
CM
GP Connect
Hastee
Microsoft Dynamics 365
Oracle PeopleSoft
Paychex Flex
Paycor
QuickBooks Online
Sage 50
Sage Payroll
Tempaid
Xero

Pricing Details

£120 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CareLineLive

Founded

2014

Country

United Kingdom

Website

carelinelive.com

Vendor Details

Company Name

Kaleida Systems

Founded

2011

Country

United States

Website

www.kaleidasystems.com/index.html

Product Features

Home Care

CareLineLive is a comprehensive management platform tailored for home care agencies of all sizes aiming to provide safe, efficient, and person-centered care. This innovative solution replaces outdated paper methods and disjointed systems by integrating scheduling, care delivery, and compliance into one user-friendly platform. Care managers can efficiently create rotas, oversee visit management, track care in real-time, and keep precise records, ensuring complete visibility across their services. Care staff can utilize a straightforward mobile application to access their schedules, check in and out of appointments, document care notes and medications, and instantly share updates. This streamlines administrative tasks and enhances the continuity of care. Emphasizing usability, reliability, and exceptional customer support, CareLineLive enables agencies to minimize time spent on documentation, allowing them to focus more on the individuals they serve. Originally designed for the UK market, CareLineLive is also compliant with Australia's updated Aged Care Act and Support at Home guidelines.

Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Insurance Management
Payroll Management
Scheduling
Visit Verification

Home Health Care

CareLineLive is an innovative platform for managing home health care, specifically crafted to assist care teams in providing exceptional services within clients' residences. This comprehensive system integrates visit coordination, care provision, clinical documentation, and compliance monitoring into a single secure solution, enabling providers to minimize administrative burdens and enhance supervision. Care managers can effectively organize teams, track visits in real-time, and ensure that precise records are maintained for each client. Care workers benefit from a user-friendly mobile application that allows them to view their schedules, document visit information, log medication details, and make observations right at the point of care. This functionality enhances accuracy and communication while significantly cutting down on paperwork. Designed with reliability and user-friendliness in mind, CareLineLive empowers home health care organizations to function more efficiently, with a strong emphasis on patient safety and care quality. Originally developed for the UK market, CareLineLive is also compliant with Australia’s recent Aged Care Act and Support at Home standards, while expanding its capabilities to meet NDIS requirements.

Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting

Product Features

Home Care

Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Insurance Management
Payroll Management
Scheduling
Visit Verification

Medical Scheduling

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

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