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Description
Chat2Desk, a chat room for businesses, is an online chat application. It helps businesses to improve their interaction with customers and attract new ones. You can also automate and improve processes with the service.
Chat2Desk offers omnichannel communication. You can add all popular messengers, social networks and other platforms in one window. This makes it easy for customers to contact your company.
Chatbots, such as those that use AI, automate communication and answer standard questions from customers.
Chat2Desk has an online chat widget on the website so that customers can quickly get the help or information they need.
Open API allows you to connect to CRM tools and other tools.
Description
NEXT represents a comprehensive solution for contemporary IT support, delivering swift and accessible assistance while granting more autonomy to your internal IT teams and ensuring user satisfaction. Drawing from our extensive experience, we have crafted a holistic solution that facilitates modern IT support in a thorough manner. Our digital end-to-end processes boast a significant level of automation, integrating chatbots and IT tools seamlessly. We possess the ideal team for tackling the challenges of daily support, characterized by extensive technical expertise, unwavering dedication, and an inherent service-oriented mindset. This approach allows us to assemble the perfect crew tailored to your needs, whether at the service desk or in the field, ensuring consistent excellence in support delivery. With NEXT, you can expect not just support, but a partnership aimed at enhancing your overall IT experience.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Facebook
Instagram
Telegram
WhatsApp
Pricing Details
10
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Chat2Desk
Founded
2015
Country
Russia
Website
chat2desk.com/en/
Vendor Details
Company Name
pidas
Founded
1987
Country
Switzerland
Website
www.pidas.com
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
