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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Maximize your operational effectiveness with our cutting-edge management solution. The DAINA Management System serves as the backbone for overseeing your daily tasks, projects, team members, and internal workflows. We specialize in customizing our core system to align perfectly with your unique business requirements, ensuring quicker turnaround times than typical custom solutions. Developed by DAINA Systems, this platform is designed for efficient management of jobs, workforce, and processes. Collaboration with our clients is integral to our approach, enabling us to provide optimal solutions tailored to specific needs. The DAINA Management System allows for comprehensive oversight of your projects, jobs, bookings, appointments, and internal processes from any device, enhancing accessibility and user experience. Additionally, we offer personalized services aimed at further refining and expanding the system to better serve your organization's objectives. By choosing DAINA, you are investing in a system that evolves with your business.

Description

Organizations can gain insight into the activities of their agents and the methodologies implemented to perform those tasks. Globitel’s Workforce Management software provides an intelligent array of tools designed to enhance productivity within call center operations and monitor adherence in real-time. This is accomplished by effectively optimizing workforce resources through precise forecasting, which leads to the creation of a more streamlined schedule. By balancing the availability of skilled agents with the predicted traffic during different times of the day, this optimization ensures that service levels are met while minimizing any underutilization, thereby boosting efficiency and preserving agent satisfaction. Furthermore, Globitel's Workforce Management software includes advanced modules for smarter workforce management, encompassing key functions such as scheduling, forecasting, real-time monitoring, and oversight of operational metrics like call volumes, handling times, and agent shifts. Additionally, the software's flexibility allows for rapid adjustments to be made in response to fluctuating demand, ensuring that call centers can adapt effectively to any situation.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Maps
Microsoft Outlook

Integrations

Google Maps
Microsoft Outlook

Pricing Details

$7 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Daina

Country

United Kingdom

Website

www.daina.co.uk

Vendor Details

Company Name

Globitel

Founded

1996

Country

Jordan

Website

www.globitel.com/workforce-management/

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Alternatives

Alternatives

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