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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

With DD Tech, you have the flexibility to manage your ConnectWise and Autotask tickets from any location and on any device of your choice. The platform offers a highly customizable Service Catalog alongside advanced Custom Forms, enabling you to provide prompt and pertinent support to your users right from the first contact. Maintain an open line of communication with your users and continue to deliver outstanding service through DD Chat. Additionally, you can utilize templated emails that permit users to contribute notes to their tickets or initiate conversations with your technicians. From collaborating on tickets with clients to creating interactive service experiences, DeskDirector is designed to fulfill the diverse requirements of your Managed Service Provider (MSP) setup. This comprehensive approach ensures that all aspects of user engagement and service delivery are seamlessly integrated.

Description

An open-source tool for IT service management, documentation, ticketing, and invoicing. Targeted towards Managed Service Providers (MSPs) primarily, the software may also suit the requirements of internal IT teams.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Autotask PSA
Bigger Brains
ConnectBooster
ConnectWise CPQ
Datto RMM
Datto Workplace
Microsoft Power Automate
QuoteWerks
Wise-Pay

Integrations

Autotask PSA
Bigger Brains
ConnectBooster
ConnectWise CPQ
Datto RMM
Datto Workplace
Microsoft Power Automate
QuoteWerks
Wise-Pay

Pricing Details

$97 per month
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DeskDirector

Founded

2012

Country

New Zealand

Website

www.deskdirector.com

Vendor Details

Company Name

ITFlow

Founded

2019

Country

United States

Website

itflow.org

Product Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Product Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

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