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Description
Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.
Description
You get the best of both by combining them with an enhanced analytics experience. With a more reliable model that your entire organization can use, you can find and share the metrics that are important. It takes just minutes to set Omni up and it immediately starts to learn from each query, optimizing performance over the course of time. Our innovative BI auto-builds a model of your query and creates instantly shareable metrics that anyone can use. The user-friendly UX makes it easy for anyone to access, explore, share, and even collaborate with the data they need, regardless of their skill level. Omni can even apply one-off queries directly to the data model, expanding upon and building on your shareable data. Omni is business intelligence that starts with fluid data exploration and evolves to a structured model that allows for the efficient and accurate use of data.
API Access
Has API
API Access
Has API
Integrations
8x8
Ada
Avaya Cloud Office
Cognigy.AI
DataPostie
Genesys Cloud CX
Intercom
Kik
Kore.ai
LiveChat
Integrations
8x8
Ada
Avaya Cloud Office
Cognigy.AI
DataPostie
Genesys Cloud CX
Intercom
Kik
Kore.ai
LiveChat
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dimension Labs
Country
United States
Website
www.dimensionlabs.io
Vendor Details
Company Name
Omni
Founded
2022
Country
United States
Website
omni.co
Product Features
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics