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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Dropcountr offers robust yet user-friendly software for water analytics and customer engagement that seamlessly integrates with any meter, irrespective of its manufacturer or reading frequency. With Dropcountr CLEAR, utilities gain insights into customer habits, manage water efficiency budgets for both indoor and outdoor use, effectively respond to service inquiries, and interact with clients through contemporary communication platforms. Meanwhile, homeowners can utilize Dropcountr HOME, a dedicated customer portal, to gain insights into their water consumption, benchmark their usage against neighbors, achieve personal conservation goals, and take advantage of important rebates and utility updates. This cloud-based solution enhances data analytics and fosters customer engagement, turning water meter data into practical information beneficial for both utility personnel and their clientele. By leveraging preferred technologies to connect with customers, utilities can lower their service call volumes, automate notifications, and shift towards digital communication methods. Ultimately, this approach not only meets customer expectations but also boosts overall satisfaction levels among users. By embracing these innovations, both utilities and homeowners can work towards more sustainable water management practices.

Description

Kraken serves as a comprehensive, intelligent utility operating system aimed at assisting contemporary utilities and infrastructure providers in transitioning from outdated technology to a unified, cloud-based platform. This innovative system automates and seamlessly integrates the entire energy supply chain, encompassing everything from managing customer relations and billing to optimizing assets and executing field services for flexible distributed resources such as electric vehicles, heat pumps, solar panels, and batteries. By leveraging cutting-edge data analytics, machine learning techniques, and utility-grade artificial intelligence, Kraken enhances customer service, minimizes operational expenses, accelerates the development of new products, and delivers real-time insights into operations, all while facilitating the migration from legacy systems through established methodologies. Its modular suite offers a variety of tools tailored for managing residential and commercial and industrial customers, as well as enabling no-code tariff and product configurations, improved field operations, and effective flexibility management aimed at optimizing energy resources, logistics, and workforce planning. Ultimately, Kraken is designed to empower utilities to become more efficient and responsive in a rapidly changing energy landscape, ensuring they can meet the evolving demands of their customers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Itron Enterprise Meter Data Management

Integrations

Itron Enterprise Meter Data Management

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Dropcountr

Founded

2013

Country

United States

Website

www.dropcountr.com

Vendor Details

Company Name

Kraken

Country

United Kingdom

Website

kraken.tech/

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Product Features

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

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