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Average Ratings 9 Ratings

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ease
features
design
support

Description

Epicor Prism is an innovative application powered by AI, aimed at boosting team efficiency and offering a competitive edge through insightful analytics. Drawing on over five decades of expertise in ERP, it seamlessly integrates a network of specialized AI agents tailored to specific industries alongside robust ERP and data frameworks. This integration streamlines access to essential systems while employing a conversational chat interface to facilitate automated interactions between humans and machines, ultimately enhancing business outcomes. By harnessing vital insights and deploying vertical AI agents, Prism significantly reduces time spent on tasks by incorporating generative AI features—such as advanced language models and retrieval-augmented generation—directly into Epicor's top-tier ERP solutions and business applications. Created through close collaboration with clients, Prism redefines operational processes and heralds a new era of ERP tailored for manufacturers, distributors, and retailers, ensuring that businesses are equipped to meet the challenges of an evolving market landscape.

Description

Leaping AI delivers powerful voice agents designed to automate customer and sales support for businesses managing over 100k calls annually. The AI agents handle intricate workflows and can manage up to 70% of calls, maintaining a high customer satisfaction rate of 90%. The platform features a user-friendly interface for setting up multi-stage agents with simple English instructions for configuring behaviors and transitions. Supporting multiple languages, Leaping AI integrates easily into existing infrastructures through API connectors. Call recordings and analytics are available directly within the platform to ensure continuous performance improvement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Epicor Kinetic
GROW with SAP
HubSpot CRM
Zendesk
novomind iSHOP

Integrations

Epicor Kinetic
GROW with SAP
HubSpot CRM
Zendesk
novomind iSHOP

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$1000/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Epicor Software

Founded

1972

Country

United States

Website

www.epicor.com/en-us/products/ai-powered-applications/prism/

Vendor Details

Company Name

Leaping AI

Founded

2023

Country

United States

Website

www.leapingai.com

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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