Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.
Description
Huawei's FusionCube hyper-converged infrastructure unifies compute, storage, networking, virtualization, and management into a seamless solution designed for exceptional performance, minimal latency, and swift deployment. The integrated distributed storage engines within FusionCube facilitate a profound convergence of computing and storage capabilities. These proprietary engines from Huawei effectively eliminate performance bottlenecks, providing users with the ability to expand capacity flexibly. FusionCube is compatible with leading industry databases and virtualization platforms. Additionally, the Huawei FusionCube 1000 HyperVisor&Data functions as a data storage infrastructure built on a converged architecture. It comes pre-integrated with a distributed storage engine, virtualization software, and cloud management tools, enabling on-demand resource allocation and straightforward linear expansion. This comprehensive approach ensures that organizations can scale their resources efficiently as their needs evolve.
API Access
Has API
API Access
Has API
Integrations
IBM Db2
IBM Informix
SAP IQ
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/retail-quality-management-system/
Vendor Details
Company Name
Huawei
Founded
1987
Country
China
Website
e.huawei.com/en/solutions/business-needs/data-center/fusioncube
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management