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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.

Description

Huawei's FusionCube hyper-converged infrastructure unifies compute, storage, networking, virtualization, and management into a seamless solution designed for exceptional performance, minimal latency, and swift deployment. The integrated distributed storage engines within FusionCube facilitate a profound convergence of computing and storage capabilities. These proprietary engines from Huawei effectively eliminate performance bottlenecks, providing users with the ability to expand capacity flexibly. FusionCube is compatible with leading industry databases and virtualization platforms. Additionally, the Huawei FusionCube 1000 HyperVisor&Data functions as a data storage infrastructure built on a converged architecture. It comes pre-integrated with a distributed storage engine, virtualization software, and cloud management tools, enabling on-demand resource allocation and straightforward linear expansion. This comprehensive approach ensures that organizations can scale their resources efficiently as their needs evolve.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

IBM Db2
IBM Informix
SAP IQ

Integrations

IBM Db2
IBM Informix
SAP IQ

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Globitel

Founded

1996

Country

Jordan

Website

www.globitel.com/retail-quality-management-system/

Vendor Details

Company Name

Huawei

Founded

1987

Country

China

Website

e.huawei.com/en/solutions/business-needs/data-center/fusioncube

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
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