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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.

Description

Red Hat® JBoss® Enterprise Application Platform (JBoss EAP) offers robust security, exceptional performance, and scalability suitable for various environments. Whether utilized on-premise, in virtual settings, or across private, public, or hybrid cloud infrastructures, JBoss EAP accelerates application delivery across the board. The latest iteration, JBoss EAP 7, is designed to streamline deployment while providing comprehensive Jakarta EE capabilities for applications regardless of their environment. Its innovative modular architecture ensures that services are activated only as needed, enhancing efficiency. JBoss EAP 7 is specifically engineered for high performance and adaptability in contemporary application landscapes. This architecture, combined with a component-driven service model, not only minimizes scale-out times but also enhances the flexibility of applications deployed in diverse settings. By leveraging JBoss EAP, developers can effectively respond to the evolving demands of their business operations. Additionally, it supports Jakarta EE as well as various web frameworks including Spring, Spring Web Flow, Spring WS, and Spring Security, allowing for a seamless development experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AD Bridge
Apache CXF
Azure Marketplace
FusionReactor
JProfiler
Keyfactor EJBCA
MyEclipse
Oxxus
Pandora FMS
RTView
SolarWinds Server & Application Monitor
Tibero
TimeShiftX
WebLOAD
WildFly

Integrations

AD Bridge
Apache CXF
Azure Marketplace
FusionReactor
JProfiler
Keyfactor EJBCA
MyEclipse
Oxxus
Pandora FMS
RTView
SolarWinds Server & Application Monitor
Tibero
TimeShiftX
WebLOAD
WildFly

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$8000
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Globitel

Founded

1996

Country

Jordan

Website

www.globitel.com/retail-quality-management-system/

Vendor Details

Company Name

Red Hat

Founded

1993

Country

United States

Website

www.redhat.com/en/technologies/jboss-middleware/application-platform

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Application Server

Admin Console
Alerts / Notifications
Application Security
Multi-Application Support
Multiple Environment Support
Open Standards Compliance
Reporting / Analytics
User Management

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