Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.
Description
Red Hat® JBoss® Enterprise Application Platform (JBoss EAP) offers robust security, exceptional performance, and scalability suitable for various environments. Whether utilized on-premise, in virtual settings, or across private, public, or hybrid cloud infrastructures, JBoss EAP accelerates application delivery across the board. The latest iteration, JBoss EAP 7, is designed to streamline deployment while providing comprehensive Jakarta EE capabilities for applications regardless of their environment. Its innovative modular architecture ensures that services are activated only as needed, enhancing efficiency. JBoss EAP 7 is specifically engineered for high performance and adaptability in contemporary application landscapes. This architecture, combined with a component-driven service model, not only minimizes scale-out times but also enhances the flexibility of applications deployed in diverse settings. By leveraging JBoss EAP, developers can effectively respond to the evolving demands of their business operations. Additionally, it supports Jakarta EE as well as various web frameworks including Spring, Spring Web Flow, Spring WS, and Spring Security, allowing for a seamless development experience.
API Access
Has API
API Access
Has API
Integrations
AD Bridge
Apache CXF
Azure Marketplace
FusionReactor
JProfiler
Keyfactor EJBCA
MyEclipse
Oxxus
Pandora FMS
RTView
Integrations
AD Bridge
Apache CXF
Azure Marketplace
FusionReactor
JProfiler
Keyfactor EJBCA
MyEclipse
Oxxus
Pandora FMS
RTView
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$8000
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/retail-quality-management-system/
Vendor Details
Company Name
Red Hat
Founded
1993
Country
United States
Website
www.redhat.com/en/technologies/jboss-middleware/application-platform
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Application Server
Admin Console
Alerts / Notifications
Application Security
Multi-Application Support
Multiple Environment Support
Open Standards Compliance
Reporting / Analytics
User Management