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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.

Description

Designed with adaptability at its core, the Eclipse Suite provides versatile functionality that presents information in the most effective manner for various user levels. Its scalable software is equipped to function seamlessly in both expansive multisite operations and smaller, single-site environments. Tailored specifically for the needs of engineering and safety professionals, the Eclipse Suite boasts an intuitive user interface that empowers employees to utilize a robust safety tool that enhances, rather than hinders, operational workflows. With the Eclipse Suite’s powerful toolset, your workforce can be easily accessed through a browser, eliminating the need for third-party applications or associated deployment costs. By implementing this solution, organizations can create impactful digital safety strategies that boost employee engagement with critical processes and procedures while maintaining the highest standards of compliance. Ultimately, the Eclipse Suite ensures that safety is integrated effortlessly into everyday tasks, promoting a culture of proactive risk management.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

IBM Maximo Application Suite
Oracle eAM
SAP EAM

Integrations

IBM Maximo Application Suite
Oracle eAM
SAP EAM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Globitel

Founded

1996

Country

Jordan

Website

www.globitel.com/retail-quality-management-system/

Vendor Details

Company Name

NiSoft

Founded

1997

Country

Ireland

Website

www.nisoft.com

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

Safety Management

Audit Management
Corrective / Preventive Actions
Incident Management
Injury Reporting
Inspection Management
OSHA Recordkeeping
Safety Risk Assessment
Training Management

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