Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.
Description
SimpleK is a comprehensive, user-friendly software solution designed for managing master key systems and facility operations. Primarily utilized by locksmiths in institutions as well as security and facility managers, it provides effective tools for a variety of tasks including:
- Designing and overseeing master key systems
- Issuing keys, key rings, and other items
- Managing cylinders and core pinning
- Keeping personal records and inventories
- Mapping buildings, doors, and floor plans
With a host of advanced functionalities for master keying, SimpleK assists users in effectively handling:
- Multi-level master key systems that accommodate various manufacturers and methods
- The expansion of existing systems
- Calculating core pinning stacks based on system and core types, associated keys, and more
- Planning, executing, and documenting rekeying procedures
- Streamlining operations to be paperless, encompassing key requests, issuances, returns, deposits, and refunds
Additionally, SimpleK seamlessly integrates with electronic signature capture devices, enabling handwritten signatures to be directly linked to digital documents, thus enhancing the efficiency and security of the management process. This innovative feature allows for a more organized and modern approach to facility management.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Canary Digital Tipping
Exopen
FLEXIPASS
GuestTraction
KEPServerEX
Lynx
OKKAMI
OpenKey
Integrations
Canary Digital Tipping
Exopen
FLEXIPASS
GuestTraction
KEPServerEX
Lynx
OKKAMI
OpenKey
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/retail-quality-management-system/
Vendor Details
Company Name
SimpleK
Founded
1986
Website
www.simplek.com/en
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Key Tracking
Access Controls/Permissions
Alerts/Notifications
Audit Trail
Barcoding / RFID
Check-in / Check-out
Key Holder Management
Lock Management
Master Key Management
Overdue Tracking