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features
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support

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Description

IBM Tivoli Monitoring solutions are designed to oversee the performance and accessibility of distributed operating systems and applications. These solutions utilize a suite of common service components known as Tivoli Management Services. The components of Tivoli Management Services deliver essential functions such as security, data transfer and storage, notification systems, user interface presentation, and communication capabilities within an agent-server-client architecture. A variety of other products, including IBM Tivoli XE mainframe monitoring solutions and IBM Tivoli Composite Application Manager, also leverage these services. Additionally, Tivoli Management Services support a range of monitoring products like Tivoli Monitoring for Applications, Tivoli Monitoring for Cluster Managers, Tivoli Monitoring for Databases, Tivoli Monitoring for Energy Management, Tivoli Monitoring for Messaging and Collaboration, and Tivoli Monitoring for Virtual Environments, providing a comprehensive toolkit for managing diverse IT environments effectively. This integration ensures that users benefit from a cohesive monitoring experience across different platforms and applications.

Description

Callstats improves customer interactions, minimizes agent idle time, and enhances overall operational productivity. By monitoring and analyzing voice and video communications, it allows for the delivery of superior user experiences through a single, user-friendly dashboard. If you're interested in starting to monitor and analyze your WebRTC sessions, set up an account today. The data is categorized by six different geographic areas, enabling contact center managers to assess their service performance effectively. A prominent software company leverages callstats.io to streamline communication between agents and the Amazon Connect contact center cloud. Discover the various advantages of implementing WebRTC for agent interactions, along with actionable advice for a seamless transition. We gather more than 500 metrics every few seconds from each endpoint in a WebRTC session, and our dashboard consolidates this information to offer a comprehensive overview of service health, making it easy to identify areas for improvement. This robust system not only aids in enhancing user experiences but also empowers managers to make informed decisions based on real-time data.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AssetLabs Streamline License Tracker
Axibase Enterprise Reporter (AER)
Axonius
BMC Compuware Topaz Connect
BMC Middleware Management
Centreon
Checkmk
EmpowerID
IBM Rational Performance Tester
Jitsi
NextGen SSO
NorthStar Navigator
Origina
Power IQ
Powertech SIEM Agent for IBM i
TrapStation
Vityl IT & Business Monitoring
iSecurity SIEM / DAM Support
meshIQ

Integrations

AssetLabs Streamline License Tracker
Axibase Enterprise Reporter (AER)
Axonius
BMC Compuware Topaz Connect
BMC Middleware Management
Centreon
Checkmk
EmpowerID
IBM Rational Performance Tester
Jitsi
NextGen SSO
NorthStar Navigator
Origina
Power IQ
Powertech SIEM Agent for IBM i
TrapStation
Vityl IT & Business Monitoring
iSecurity SIEM / DAM Support
meshIQ

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/docs/en/tivoli-monitoring/6.3.0

Vendor Details

Company Name

CALLSTATS I/O

Founded

2014

Country

Finland

Website

www.callstats.io

Product Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

System Monitoring

Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

Product Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

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