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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Transform your shopping experience with innovative solutions tailored to enhance customer satisfaction. This adaptable and contemporary platform establishes a comprehensive framework for your enterprise. By integrating with leading market channels, you can significantly increase your profit margins while also lowering operational expenses. As the premier e-commerce platform focused on business-to-business solutions, we provide dedicated support throughout the entire sales process, from initial welcome emails to post-purchase follow-ups. Our specialized service team is committed to fostering a genuine connection between brands and their customers. With a platform that guarantees both uptime and security, we also offer solutions for Operations, Marketing, and Design areas. Our architecture is designed with an omnichannel approach, aimed at boosting your brand's visibility and optimizing your business performance efficiently and securely. Furthermore, our platform utilizes cutting-edge technology to effectively manage all aspects of your business operations, ensuring you stay ahead in a competitive market.

Description

ParcelWILL is CWILL’s all-in-one post-purchase management platform designed to transform how Shopify DTC brands handle fulfillment and returns. Previously known as ParcelPanel, the updated solution unifies order tracking, automated returns, and shipping protection under one dashboard. Merchants can replace generic carrier pages with branded tracking experiences that reduce “Where is my order?” inquiries by up to 75%. Automated notifications and real-time updates keep customers informed, building trust and driving repeat purchases. The returns and exchanges system prioritizes exchange-first workflows, helping brands recover lost revenue instead of issuing refunds. A self-service portal reduces manual support workload while streamlining operations for internal teams. Shipping protection options at checkout safeguard margins and resolve claims quickly, minimizing friction. ParcelWILL integrates with 50+ Shopify apps and supports 1,400+ global carriers for comprehensive tracking coverage. Built for Shopify certification ensures security, performance, and seamless compatibility. With measurable improvements in retention and repeat sales, ParcelWILL turns post-purchase moments into long-term revenue opportunities.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Axis LMS
CJdropshipping
Dianxiaomi
Flits
GemPages
Growave
Intercom
Judge.me
Klaviyo
LinxCRM
Omnisend
ShipStation
Shippo
Shopify
Shopify Email
Shopify Flow
TOTVS ERP
UPS Ready
Weglot
WooCommerce

Integrations

Axis LMS
CJdropshipping
Dianxiaomi
Flits
GemPages
Growave
Intercom
Judge.me
Klaviyo
LinxCRM
Omnisend
ShipStation
Shippo
Shopify
Shopify Email
Shopify Flow
TOTVS ERP
UPS Ready
Weglot
WooCommerce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$11 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Infracommerce

Founded

2012

Country

Brazil

Website

www.infracommerce.com.br/

Vendor Details

Company Name

CWILL

Founded

2014

Country

United States

Website

www.cwill.com/parcelwill/

Product Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Product Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Alternatives

Alternatives