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Average Ratings 0 Ratings
Description
Accelerate your understanding of customer insights with AI, achieving results ten times faster. Quickly grasp pain points, desires, and behaviors within moments, while effectively prioritizing the most pressing issues using critical signals. Eliminate countless hours spent on manual data analysis by leveraging tools such as interviews, surveys, and NPS. Our platform supports various formats including docx, csv, pdf, mp3, and mp4, allowing our AI to detect significant patterns and insights effortlessly. Once analyzed, we will send you a link to visualize and share your findings seamlessly. Insight7 efficiently extracts themes and sentiment from your data, enabling you to visualize and disseminate insights. Identify user pain points, desires, and behaviors in record time, while also visualizing opportunities and priorities in mere seconds. This not only saves you precious time and resources on research and development but also provides instant answers to critical questions like “which features should I focus on first?” Analyze up to 50 documents with a single click, and immediately uncover the most common user experience complaints. Utilize these insights to prioritize usability enhancements and discover opportunities for improving user experience effortlessly. With our AI-driven solutions, transforming customer feedback into actionable strategies has never been easier.
Description
OpenText Contact Center Analytics enables organizations to turn customer conversations into meaningful intelligence that drives improvement across service and operations. By collecting and analyzing data from calls, chats, emails, surveys, and social channels, the platform provides a complete, unified view of customer sentiment and behavior. Its AI capabilities surface trends, root causes, and emerging issues that may otherwise go unnoticed. Designed for enterprise-scale environments, it can seamlessly support tens of thousands of agents while maintaining high performance. The solution’s multilingual capabilities ensure insights are accessible across global teams. Built-in quality management features help leaders monitor interactions, evaluate agent performance, and enhance training programs. With decades of industry expertise behind it, OpenText delivers reliable analytics that accelerate decision-making. Overall, it empowers organizations to refine customer experience strategies using real-time, data-driven insights.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Amazon Web Services (AWS)
Asana
Genesys Cloud CX
Miro
RingCentral RingCX
Trello
Twilio
Integrations
Amazon Connect
Amazon Web Services (AWS)
Asana
Genesys Cloud CX
Miro
RingCentral RingCX
Trello
Twilio
Pricing Details
$19 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Insight7
Website
insight7.io
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/products/contact-center-analytics
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning