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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

A Czech solution designed for the collection, analysis, and management of customer experiences has been enhancing global companies' customer satisfaction for over 11 years. This robust tool adheres fully to GDPR regulations and meets the ISO27001 standard, making it a reliable choice for professional customer experience management. Its automated online surveys facilitate seamless interaction, while kiosks installed on-site allow for gathering feedback from individuals with whom companies might not have direct contact. This approach enables businesses to swiftly and efficiently uncover customer sentiments regarding their operations. Typically, insights are available within 14 days, allowing for timely intervention when a dissatisfied customer is identified, thereby preventing potential losses to competitors. Additionally, the system is designed to ensure that every unhappy customer receives appropriate attention, fostering a more positive relationship between businesses and their clientele. Ultimately, this innovative solution empowers companies to continually refine their products and services based on real-time feedback.

Description

RepuGen is an all in one reputation and review management software for doctors, medical practices, bigger healthcare organizations and dental practices. A bad reputation can cost you thousands in revenue. 75% of patients won't visit a healthcare provider with a rating below 4 stars. RepuGen conducts a survey to get to know patients' feelings immediately after they have visited, and then directs them towards review sites to share their experiences. You'll be able to better understand your patients, improve service recovery, and build your online reputation all at once. As more people use the internet to find healthcare, their online reputation is increasingly important in determining whether patients call or visit a dental or medical practice. Unhappy patients are the loudest in healthcare. Dissatisfied patients can portray your healthcare practice in a negative light.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AdvancedMD
Dentrix
DrChrono
EagleSoft
NextGen Healthcare EHR
Veradigm Practice Management

Integrations

AdvancedMD
Dentrix
DrChrono
EagleSoft
NextGen Healthcare EHR
Veradigm Practice Management

Pricing Details

$89 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ROUCEK Group

Founded

2013

Country

Czech Republic

Website

www.insightsofa.com

Vendor Details

Company Name

RepuGen

Founded

2016

Country

United States

Website

www.repugen.com

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Alternatives

Alternatives

myPracticeReputation Reviews

myPracticeReputation

Practice Builders