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Average Ratings 0 Ratings

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ease
features
design
support

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Description

We facilitate digital transformation by providing comprehensive solutions utilizing Pega’s advanced technology. As a certified partner of Pega, we harness this innovative technology to develop digital process automation (DPA) and customer relationship management (CRM) applications tailored for enterprise clients across diverse sectors. Our approach is centered on creating meaningful value through the principles of agile, lean methodologies, and design thinking. Renowned as a leader in cloud software for customer engagement, service, and digital process automation, Pega is trusted by some of the most prominent brands worldwide. These brands utilize Pega’s AI-driven software to enhance every customer interaction across multiple channels while upholding their brand commitments. Furthermore, Pega’s low-code application development platform empowers enterprises to swiftly create and adapt applications that cater to the evolving needs of customers and employees, thereby fostering global digital transformation. Ultimately, Pega delivers benefits such as improved customer satisfaction, reduced operational costs, and enhanced customer lifetime value, ensuring a competitive edge in the market. In this rapidly changing landscape, leveraging Pega's capabilities is essential for businesses aiming to thrive.

Description

A product recall significantly influences customer satisfaction, which underscores the necessity for manufacturers to handle the recall process with utmost efficiency. Effective management hinges on transparent and timely communication with all relevant parties, such as regulatory bodies, retailers, customers, and various internal departments. The primary challenge lies in executing recalls swiftly while preserving high levels of customer satisfaction. Inadequate recall strategies can lead to disjointed processes and a fragmented understanding across the organization, including interactions with suppliers and third parties. Pega Recall offers a centralized solution for overseeing the entire lifecycle of both recall and compliance programs, prioritizing an exceptional customer experience. Furthermore, by integrating with internal systems and data, Pega ensures the management of service level agreements (SLAs) is seamless and effective, ultimately bolstering the overall effectiveness of the recall process. This comprehensive approach not only streamlines operations but also enhances the trust customers place in the brand during times of crisis.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Saltech Consulting

Founded

2015

Country

Hungary

Website

saltech-consulting.com

Vendor Details

Company Name

Pega

Country

United States

Website

www.pega.com/industries/manufacturing/recall

Product Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Product Features

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