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Description
Enables the text functionality for established landline phones, encompassing both toll-free and standard numbers. It features automatic responses like "we are currently closed and will return your message soon," along with quick replies derived from pre-set customer service responses. Conversations can be designated to a specific agent group or an individual, allowing for organized communication. The system accommodates interactions ranging from one-on-one chats to broadcast messages sent to a customer distribution list. Furthermore, it includes the ability to forward messages directly to your email inbox and mobile messaging applications, where you can also respond seamlessly. This comprehensive support enhances customer engagement while streamlining communication processes.
Description
Enhance your team's efficiency with the eTollFree Predictive Dialer, a solution that provides a fully customizable business phone system along with a webphone designed for contact centers, enabling small businesses to meet their customer service obligations. This versatile solution functions seamlessly as software for both outbound and inbound call centers, packed with a variety of features including autodial campaigns, callback options, manual dialing, answering machine detection, and real-time reporting, among others. Additionally, you can acquire your own 833 toll-free number at an incredibly low rate of just $0.99 per month for life, all while enjoying the same extensive features we offer with our other toll-free numbers. As this is a newly introduced toll-free code, the options for number combinations are virtually limitless, allowing us to search for and reserve any unique sequence of digits you desire, provided it’s available. By using these affordable toll-free numbers in conjunction with your predictive dialer system, you can significantly boost your business communication capabilities. Ultimately, eTollFree equips your enterprise with the tools necessary to thrive in a competitive landscape.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$78 per month
Free Trial
Free Version
Pricing Details
$99.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Textology
Founded
2015
Country
United States
Website
www.textology.co
Vendor Details
Company Name
eTollFree
Founded
2010
Country
United States
Website
www.etollfree.net
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
