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Average Ratings 0 Ratings
Description
A user-friendly, no-code platform enables anyone to create personalized bots, digital assistants, and automated tools for communication platforms such as Microsoft Teams, Workplace from Facebook, and Messenger. This platform allows for the seamless development of applications, automation of workflows, and integration of processes within the communication channels and digital landscapes utilized by employees and clients, all within a secure, scalable, and trusted setting. With this accessible bot development platform, users can design their own productivity solutions without the need for coding knowledge. For too long, businesses have been forced to adapt their operations to conform to inflexible and disconnected systems, which we believe should not be the norm. Instead, organizations should have the freedom to develop tools that cater to their unique business requirements, operational workflows, and corporate culture. Within just minutes, you can create and deploy customized bots and automation solutions tailored to your specific needs. This approach not only enhances efficiency but also fosters innovation by allowing businesses to respond dynamically to changing demands.
Description
Organizations have made significant investments in digitizing their services to enhance customer access to information, products, and self-service options. This digital engagement is consistently utilized across various devices. However, when customers seek interaction or require assistance, they are often compelled to switch from their digital experience to traditional channels such as phone calls or emails. This shift results in a missed opportunity to assist the customer precisely when they need it, thereby undermining the financial investments made in digital transformation. It is crucial for businesses to seize every opportunity to engage with their digital clientele, regardless of whether their objectives involve online sales, customer support, lead generation, or complex service processes. With Vergic Engage, companies can effectively navigate the digital customer journey. Every organization, irrespective of its industry, can outline a customer journey, and the Vergic Engage Platform is designed to streamline that journey while ensuring the customer remains within a digital framework. By doing so, it not only enhances customer satisfaction but also maximizes the potential for conversion and loyalty.
API Access
Has API
API Access
Has API
Integrations
Enghouse Interactive Contact Center
Facebook Messenger
Google Calendar
Google Hangouts
Google Maps
IBM Cloud
Microsoft Sway
Microsoft Teams
NiCE CXone Mpower
Puzzel
Integrations
Enghouse Interactive Contact Center
Facebook Messenger
Google Calendar
Google Hangouts
Google Maps
IBM Cloud
Microsoft Sway
Microsoft Teams
NiCE CXone Mpower
Puzzel
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€35 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
The Bot Platform
Founded
2016
Country
United States
Website
thebotplatform.com
Vendor Details
Company Name
Vergic
Country
Sweden
Website
www.vergic.com/vergic-engage-platform/
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
No-Code Development
AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management