BMC Helix Business Workflows Integrations

Axonius gives IT and security teams the confidence to control complexity by providing a system of record for all digital infrastructure. With a comprehensive understanding of all assets including devices, identities, software, SaaS applications, vulnerabilities, security controls, and the context between them, customers are able to mitigate threats, navigate risk, decrease incident response time, automate action, and inform business-level strategy — all while eliminating manual, repetitive tasks.

BMC Helix Operations Management serves as a comprehensive, cloud-native solution for observability and AIOps, specifically engineered to address the complexities of hybrid-cloud environments. Adopting a service-oriented perspective towards observability data is crucial for achieving effective AIOps results. It facilitates the integration of third-party observability inputs, including metrics, events, logs, incidents, changes, and topologies, into a unified IT data repository. This enables users to monitor service health and enhances the capacity for pinpointing root causes through automatically generated dynamic business service models. The AI-driven features improve the signal-to-noise ratio by employing event suppression, de-duplication, and correlation, all aimed at generating actionable insights. Users can quickly identify root causes with AI probability assignments to key causal nodes based on comprehensive data and service models. Additionally, the platform aids in preventing future incidents through proactive Business Service Health monitoring and AI-driven outage predictions. Troubleshooting is expedited via enriched logs and advanced analytics, while users can conveniently request and implement automations through BMC or other third-party tools, making management seamless and efficient. Ultimately, this solution empowers organizations to enhance their operational resilience and streamline management processes.

BMC AMI Ops Automation for Capping streamlines the process of workload capping to minimize risks and enhance cost efficiency. This solution, previously known as Intelligent Capping for zEnterprise, leverages automated intelligence to oversee MSU capacity settings critical to business operations, thus reducing the likelihood of operational risks and fulfilling the demands of the digital landscape. By automatically regulating capping limits, it prioritizes workloads effectively while also optimizing mainframe software license expenses, which can account for a significant portion of the IT budget, often ranging from 30% to 50%. The system is capable of dynamically adjusting defined capacity MSU settings, potentially leading to a reduction in monthly software costs by 10% or more. Additionally, it helps mitigate business risks through analysis and simulation, allowing for automatic adjustments to defined capacity settings in response to workload profiles. By aligning capacity with business needs, it ensures that MSUs are reserved for the most critical workloads. Utilizing patented technology, the platform makes necessary capping adjustments while safeguarding essential business services, thus providing peace of mind for IT operations. Overall, BMC AMI Ops Automation for Capping is an invaluable tool for organizations seeking to enhance their operational efficiency and cost management strategies.

BMC Compuware Topaz Connect serves as a vital link between the systems overseeing mainframe applications and the contemporary tools utilized for managing non-mainframe applications, effectively breaking down silos that can hinder innovation. By integrating mainframe operations with various platforms throughout the organization, businesses can monitor processes for mainframe applications in a manner akin to that used for other software and hardware systems. This solution addresses the silos caused by a lack of unified tools, which in turn accelerates the delivery of business value. It enhances enterprise IT automation by minimizing the need for disparate manual interventions, making the most of existing investments in IT service management (ITSM). Additionally, it incorporates the mainframe into DevOps workflows, improving overall process efficiencies. With this tool, programmers who lack mainframe experience can effectively manage mainframe code, ensuring a smoother transition and operation. Moreover, it seamlessly connects BMC Compuware ISPW with ITSM solutions like BMC Helix and Tivoli, allowing for the precise communication of ITSM code changes to BMC Compuware ISPW. Ultimately, this integration fosters a more cohesive IT environment, fostering collaboration and innovation across the enterprise.

BMC's middleware management software offers comprehensive real-time monitoring and management capabilities tailored for messaging-oriented middleware systems such as IBM® MQ, Integration Bus (IIB), App Connect Enterprise (ACE), Apache ActiveMQ, DataPower, and TIBCO Enterprise Message Service (EMS). By streamlining alerts and providing insights across a diverse range of middleware technologies, this solution presents a user-friendly interface. The MainView Middleware Monitor ensures secure, real-time oversight and automatic alerts for any emerging issues, thus maintaining an efficient middleware environment. Users can delve into historical data to uncover trends, recognize patterns, and address recurring challenges effectively. This proactive approach enhances application availability and reduces risks through early problem detection and automated solutions. Additionally, the software promotes enhanced productivity and efficiency in managing, administering, and troubleshooting by offering customizable dashboards that cater to both infrastructure and application perspectives. Ultimately, this comprehensive tool empowers organizations to optimize their middleware performance and operational effectiveness.

Kelverion's Runbook Studio is an intuitive design tool that allows both technical and non-technical users to leverage Azure Automation effectively. This platform includes a variety of integrations and ready-made solutions, ensuring that the creation, management, and support of automation runbooks is within reach for all members of an organization. With its drag-and-drop interface and code-free graphical authoring, users can develop runbooks by employing low-code or no-code techniques. This innovative method enables the conversion of manual tasks into automated workflows, eliminating the necessity for programming knowledge by using shapes, diagrams, and dropdown menus. Runbook Studio boasts over 800 integrations, which encompass multi-vendor, cloud, and on-premise connectivity, facilitating seamless API interactions among enterprise IT systems. Additionally, it provides comprehensive Runbook Solutions, specifically designed for frequent automation scenarios, which are fully configured and ready for large-scale deployment in production environments with complete logging capabilities. Overall, this empowers organizations to optimize their operations and drive efficiency through automation.

BMC HelixGPT is a next-generation AI engine that infuses generative and agentic intelligence directly into ITSM and ITOM workflows. It deploys a coordinated fleet of autonomous AI agents capable of answering questions, executing tasks, guiding users, and supporting service professionals across the entire incident and request lifecycle. The platform automatically identifies vulnerabilities, predicts change risks, and clusters incoming incidents to detect major issues early. Intelligent conversation models provide referenced, summarized answers that improve self-service adoption and reduce ticket volume. IT and business teams can build custom AI agents without complexity, creating tailored automation for their specific processes. HelixGPT operates with flexible deployment options—cloud or on-premises—and integrates seamlessly with leading LLM providers. By automating repetitive work and optimizing decision-making, it helps IT teams focus on higher-impact initiatives. Organizations adopting HelixGPT see higher productivity, lower operational costs, and significantly improved user satisfaction.