Broadcom Service Desk Manager Description

Broadcom Service Desk Manager is a comprehensive IT service management platform built to help organizations modernize support operations and deliver faster issue resolution across the enterprise. The solution combines collaborative self-service tools, intelligent automation, and advanced analytics to improve both analyst productivity and end-user satisfaction. Its xFlow Analyst Experience provides personalized workspaces, contextual information, and integrated tools that help support teams resolve incidents more effectively. Service Point delivers a search-focused self-service portal that empowers users to independently access services, support information, and knowledge resources. The platform also supports mobile access, enabling analysts and users to manage support activities from virtually any device and location. Integrated NLP-based ticket categorization and automated workflows streamline incident prioritization, assignment, and resolution processes. Service Desk Manager includes advanced change management and root cause analysis capabilities that work alongside a comprehensive Configuration Management Database (CMDB) to improve operational visibility and control. Embedded dashboards, cost reporting, and business analytics tools provide organizations with actionable insights into service performance and operational efficiency. By combining intelligent automation, flexible support experiences, and enterprise-grade service management capabilities, Broadcom Service Desk Manager helps organizations improve service delivery, reduce operational complexity, and strengthen IT support operations.

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Company Details

Company:
Broadcom
Year Founded:
1991
Headquarters:
United States
Website:
www.broadcom.com/products/software/service-management/service-desk-manager

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Product Details

Platforms
Web-Based
Windows
Types of Training
Training Docs
Customer Support
Online Support
Business Hours

Broadcom Service Desk Manager Features and Options

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

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