EspoCRM Description

The hotel industry is one the most competitive and fastest-growing sectors. It is becoming more difficult to build loyal relationships with guests and attract new guests as guests become more digitally-savvy and price-conscious. This is where hotel CRM software can help. This software can help you improve your sales, marketing, and customer service and increase customer satisfaction. The CRM can be used to unify all inquiries from all channels, including booking engines, travel websites and web forms on your site. It creates a complete guest profile, stores all communications and visits, and keeps a record of them. It streamlines your marketing campaigns with the ability to create targeted, data-driven outreach and promotional emails for both your business and your private guests. It also provides transparency in your financial transactions and automates the generation and payment of invoices and quotes.

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Pricing

Free Version:
Yes
Free Trial:
Yes

Integrations

API:
Yes, EspoCRM has an API
View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
EspoCRM
Year Founded:
2014
Headquarters:
Ukraine
Website:
www.espocrm.com
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Media

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Product Details

Platforms
Web-Based
Windows
Mac
Linux
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

EspoCRM Features and Options

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Contact Management Software

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Appointment Scheduling Software

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Loyalty Software

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Ticketing Software

Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets

EspoCRM Lists

EspoCRM User Reviews

Write a Review
  • Name: Diana C.
    Job Title: Tech lead
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Ease
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    CRM that adapts well to real business processes

    Date: Jan 27 2026

    Summary: EspoCRM has solved our main problem of keeping customer data organized and accessible to the whole team. Setup and configuration took some time as we wanted to adapt it to our needs, but now that it's running and handles our day-to-day needs well. I would recommend for small to medium businesses that need solid and stable system.

    Positive: EspoCRM has been a great choice for our small team of 5. We use it to organize our client and lead data, generate sales reporting, and occasionally send marketing newsletters. The Campaigns feature has simplified our outreach, we can manage mass emails and track open rates without a separate, expensive marketing platform. We've also found that the Kanban board view for opportunities is really helpful for our team to visualize the sales pipeline and of course workflows helped to automate lots of routine record updates.

    Negative: I'd like to see more official integrations with popular apps.

    Read More...
  • Name: Robert M.
    Job Title: Sales Manager
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Open-source CRM that meets your needs

    Date: Aug 21 2025

    Summary: EspoCRM is a great option if you want an affordable, customizable CRM. It covers all the basics: sales, contacts, campaigns, customer support cases, emails, tasks projects, and inventory. If you’re looking for a CRM that adapts to your processes, this platform is a perfect fit.

    Positive: I really like how customizable EspoCRM is. It lets you create new fields, entities, and layouts without coding. The interface is simple to use and the workflow automation tools save a lot of time on repetitive tasks.

    Negative: I didn't encounter any major issues. If you have some technical background, you'd be able to customize the platform even more that through the UI

    Read More...
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