Alternatives to IBM Z Service Management Suite

Since 2004, NetBrain has transformed network operations with its no-code automation platform, helping teams systematically shift left by turning complex processes into streamlined workflows. By unifying AI and automation, NetBrain delivers actionable hybrid network-wide observability, automates troubleshooting, and enables safe change management to boost efficiency, reduce MTTR, and mitigate risk, enabling IT organizations to proactively drive innovation. Get network-wide and contextualized analysis across your multi-vendor, multi-cloud network Visualize and document the entire hybrid network using dynamic network maps and end-to-end paths Automate network discovery and ensure data accuracy for a single source of truth Auto-discover and decode your network's golden configurations, discover day 1 issues, and automate configuration drift prevention Automate pre- and post-validations for network changes with application performance context understanding Automate collaborative troubleshooting from human to machine

Do you struggle to manage all those alerts and tickets that come in? Dell APEX AIOps can reduce noise, detect incidents sooner, and fix issues faster. Do not let a flood alerts slow you. We remove these annoying alerts automatically so that you can enjoy your day without distraction. Never look at a ticket again. We send you "Situations" instead of tickets so you can fix problems faster before your customers complain. Stop wasting your time switching between tools. We bring all the tools together in one place, so you can manage any incident regardless of its origin. Use AI and ML to identify patterns and prevent them from happening again. Continuous delivery means continuous changes. Dell APEX AIOps automates the incident management workflow to provide continuous improvement. This gives you more time for other important and enjoyable tasks.

All data sources, including topology, monitoring, change, and observation tools, are aggregated. BigPanda's Open Box Machine Learning will combine the data into a limited number of actionable insights. This allows incidents to be detected as they occur, before they become outages. Automatically identifying the root cause of problems can speed up incident and outage resolution. BigPanda identifies both root cause changes and infrastructure-related root causes. Rapidly resolve outages and incidents. BigPanda automates the incident response process, including ticketing, notification, tickets, incident triage, and war room creation. Integrating BigPanda and enterprise runbook automation tools will accelerate remediation. Every company's lifeblood is its applications and cloud services. Everyone is affected when there is an outage. BigPanda consolidates AIOps market leadership with $190M in funding and a $1.2B valuation

Effectively addressing the intricate challenges posed by modern networks requires the implementation of advanced solutions in the realm of Network Observability. In this pursuit, consider embracing the cutting-edge offerings of Motadata AIOps, a leading provider in the industry. By integrating Motadata AIOps into your network infrastructure, you not only eliminate data silos but also gain unparalleled visibility into various facets such as network performance, SNMP data, Network Flow, and log data. This comprehensive approach empowers you to monitor and analyze your network with utmost precision, ensuring seamless operations across diverse environments, from on-premise setups to the expansive landscape of cloud infrastructure. The synergy of innovative Network Observability and Motadata AIOps not only meets but exceeds the expectations set for network management, ushering in a new era of efficiency and reliability.

Embark on your AIOps journey and revolutionize your IT operations using IBM Cloud Pak for Watson AIOps. This advanced platform integrates sophisticated, explainable AI throughout the ITOps toolchain, enabling you to effectively evaluate, diagnose, and address incidents affecting critical workloads. For those seeking IBM Netcool Operations Insight or earlier IBM IT management solutions, IBM Cloud Pak for Watson AIOps represents the next step in your current entitlements. It allows you to correlate data from all pertinent sources, uncover hidden anomalies, predict potential issues, and expedite resolutions. By proactively mitigating risks and automating runbooks, workflows become significantly more efficient. AIOps tools facilitate the real-time correlation of extensive unstructured and structured data, ensuring that teams can remain focused while gaining valuable insights and recommendations integrated into their existing processes. Additionally, you can create policies at the microservice level, allowing for seamless automation across various application components, ultimately enhancing overall operational efficiency even further. This comprehensive approach ensures that your IT operations are not just reactive but also strategically proactive.

FortiAIOps enhances IT operations by providing proactive visibility through the power of artificial intelligence, facilitating a more efficient network management system. This AI/ML solution is specifically designed for Fortinet networks, enabling rapid data acquisition and the detection of anomalies within the network. The various Fortinet devices, including FortiAPs, FortiSwitches, FortiGates, SD-WAN, and FortiExtender, contribute to the FortiAIOps dataset, which aids in generating insights and correlating events crucial for the network operations center (NOC). This system allows for comprehensive visibility across the entire OSI model, offering detailed Layer 1 data such as RF spectrum analysis to identify potential Wi-Fi interference. Additionally, it provides Layer 7 application insights, revealing the applications that flow through both Ethernet and SD-WAN links. To further assist in network management, users can leverage an array of troubleshooting tools, including VLAN probing, cable verification, spectrum analysis, and service assurance, to effectively diagnose and resolve issues. By employing these tools, organizations can ensure their networks operate smoothly and efficiently.

Service assurance is a key goal for digital-first businesses. It has become the lifeblood of their business applications. These applications are becoming more complex due to the advent of 5G, edge, and containerized cloud-native infrastructures. RDAF consolidates disparate data sources and converges on the root cause using dynamic AI/ML pipelines. Then, intelligent automation is used to remediate. Data-driven companies should evaluate, assess, and implement RDAF to speed innovation, reduce time to value, meet SLAs, and provide exceptional customer experiences.

Autointelli Inc, a leader in AIOps, delivers innovative solutions that revolutionize modern IT operations through a combination of automation and advanced machine learning techniques. Our focus on providing solutions has led us to create an AIOps platform designed to streamline data center automation. By utilizing the Autointelli AIOps platform, you can effectively minimize alert noise, pinpoint root issues, and reallocate your team to focus on more critical IT responsibilities. Partner with us to enhance your digital workplace experience. The Autointelli AIOps platform accelerates event correlation and seamlessly escalates complex incidents to the appropriate engineers. Furthermore, it includes a robust self-service automation feature, enabling users to design countless workflows for automation purposes. The platform's root cause analysis capability allows for the identification of core issues affecting both hardware and software. Additionally, our analytics tools are engineered to boost your business performance by gleaning valuable insights from all significant data sources, ensuring you remain competitive in a rapidly changing landscape. As technology evolves, having an intelligent AIOps solution becomes essential for sustained operational success.

BMC Helix Operations Management serves as a comprehensive, cloud-native solution for observability and AIOps, specifically engineered to address the complexities of hybrid-cloud environments. Adopting a service-oriented perspective towards observability data is crucial for achieving effective AIOps results. It facilitates the integration of third-party observability inputs, including metrics, events, logs, incidents, changes, and topologies, into a unified IT data repository. This enables users to monitor service health and enhances the capacity for pinpointing root causes through automatically generated dynamic business service models. The AI-driven features improve the signal-to-noise ratio by employing event suppression, de-duplication, and correlation, all aimed at generating actionable insights. Users can quickly identify root causes with AI probability assignments to key causal nodes based on comprehensive data and service models. Additionally, the platform aids in preventing future incidents through proactive Business Service Health monitoring and AI-driven outage predictions. Troubleshooting is expedited via enriched logs and advanced analytics, while users can conveniently request and implement automations through BMC or other third-party tools, making management seamless and efficient. Ultimately, this solution empowers organizations to enhance their operational resilience and streamline management processes.

OpenText AI Operations Management (Operations Bridge) is a comprehensive AIOps platform designed to provide enterprises with full-stack visibility and automated management of IT operations across cloud, on-premises, and XaaS environments. The solution dynamically discovers services and dependent resources, consolidating performance and event data from multiple sources to improve IT observability and accelerate incident resolution. Its AI-powered event correlation intelligently groups symptomatic alerts, reducing event noise and speeding up root cause identification. Deployment options include flexible SaaS and on-premises models, enabling organizations to balance control, speed, and scalability according to their strategic priorities. Embedded automation workflows enable rapid remedial actions through thousands of pre-built operations, minimizing manual intervention. The platform also delivers detailed service performance insights to pinpoint resource bottlenecks affecting user experience. OpenText AI Operations Management integrates seamlessly with existing toolchains to provide actionable intelligence and faster mean time to repair. It helps IT teams proactively manage service health and enhance operational efficiency.

TrueSight Operations Management provides comprehensive performance monitoring and event management solutions. By leveraging AIOps, it continuously learns from behaviors, correlates, analyzes, and prioritizes event data, enabling IT operations teams to identify, locate, and resolve issues more rapidly. It also detects data anomalies and issues proactive alerts to address potential problems before they affect services. TrueSight Infrastructure Management is designed to identify and rectify performance issues before they disrupt business operations, as it autonomously learns the typical behavior of your infrastructure and triggers alerts only when attention is required. This focus allows IT teams to concentrate on the most critical events that affect both their operations and the overall business. Additionally, TrueSight IT Data Analytics employs machine-assisted techniques to analyze log data, metrics, events, changes, and incidents, allowing users to efficiently navigate through vast amounts of information with just one click, thus enhancing problem-solving speed. Ultimately, the integration of these solutions streamlines IT operations and improves overall service reliability.

Enhance application efficiency and provide impeccable user experiences through unparalleled insights and intelligence. As today's applications become increasingly intricate and the demand for nearly perfect customer interactions rises, conventional Application Performance Management (APM) tools frequently fail to deliver the essential visibility required to address issues before they affect users. Therefore, it is crucial for APM systems to evolve by integrating AIOps functionalities, which allow for earlier detection of anomalies, behavior prediction, and the facilitation of informed automatic corrective measures. DX Application Performance Management (previously known as CA Application Performance Management or CA APM) seamlessly integrates with our AIOps offering, enabling the correlation and analysis of data across users, applications, infrastructure, and network services, thereby providing you with real-time insights into the status of critical business services. Utilizing sophisticated algorithms and machine learning strategies, DX APM can swiftly and accurately pinpoint the likely source of any issue, ensuring that problems are resolved efficiently before impacting users. This proactive approach not only enhances operational efficiency but also significantly elevates overall customer satisfaction.

Utilize AIOps to foresee problems, minimize the impact on users, and streamline resolution processes. Transition from a reactive approach in IT operations to one that leverages insights and automation for better efficiency. Detect unusual patterns and address potential issues proactively through collaborative automation workflows. Enhance digital operations with AIOps by focusing on proactive measures rather than merely responding to incidents. Eliminate the burden of chasing after false positives as you pinpoint anomalies with greater accuracy. Gather and scrutinize telemetry data to achieve improved visibility while minimizing unnecessary distractions. Identify the underlying causes of incidents and provide teams with actionable insights for better collaboration. Take preemptive steps to reduce outages by following guided recommendations, ensuring a more resilient infrastructure. Accelerate recovery efforts by swiftly implementing solutions derived from analytical insights. Streamline repetitive processes using pre-crafted playbooks and resources from your knowledge base. Foster a culture centered on performance across all teams involved. Equip DevOps and Site Reliability Engineers (SREs) with the necessary visibility into microservices to enhance observability and expedite responses to incidents. Expand your focus beyond just IT operations to effectively oversee the entire digital lifecycle and ensure seamless digital experiences. Ultimately, adopting AIOps empowers your organization to stay ahead of challenges and maintain operational excellence.

A comprehensive AIOps solution designed to revolutionize IT operations is at your fingertips. Interlink’s innovative AIOps platform utilizes machine learning to deliver service-focused visibility and actionable insights, significantly enhancing your organization’s resilience against disruptive outages. This all-in-one platform is data-driven and specifically designed to visualize service availability while streamlining IT operations across your entire technology ecosystem. With robust, highly scalable, and security-enhanced solutions that have been validated in some of the world's largest enterprises, Interlink ensures a best-in-class experience. Embrace a flexible approach that allows you to utilize your favorite tools without the worry of vendor lock-in. Our pricing model is low-cost, transparent, and predictable, ensuring a swift return on your investment. Furthermore, we prioritize exceptional support and foster genuine partnerships with our clients for sustained success. By adopting this single-pane-of-glass, service-centric monitoring strategy, you can elevate your DevOps environment to new heights. Ultimately, Interlink's AIOps platform empowers organizations to focus on innovation while maintaining optimal operational efficiency.

IR:IS and AIOps are AI-powered integrated systems that optimize processes and resources. IR:IS and AIOps make it easy to manage project planning, resource allocations, financial integrations, and project controls. IR:IS and AIOps also include CRM, HRM and recurring task management. Invoicing and detailed reporting tools are also included. The built-in authorization allows for customization of different roles to ensure proper access and data protection. IR:IS can be used on any platform, including mobile and tablet devices. It is browser-independent. IR:IS and AIOps also support financial optimization, the incorporation of best practice, and performance tracking. This helps companies increase efficiency and improve employee productivity.

Before transitioning to the public cloud, it's essential to utilize an AI-driven observability platform that enables you to manage costs, enhance performance, monitor your systems, and ensure uptime across various environments, including data centers and both private and public clouds. Enterprises often grapple with the critical question of which workloads to migrate and how to mitigate unforeseen expenses and performance drops after moving to the cloud. The Virtana unified observability platform offers a solution by facilitating migration and optimization across hybrid, public, and private cloud landscapes. This comprehensive platform gathers precise data and leverages AIOps technologies—such as machine learning and sophisticated data analytics—to deliver intelligent insights on individual workloads, empowering organizations to make informed decisions regarding their migration strategy. By harnessing this platform, businesses can effectively navigate the complexities of cloud migration while adhering to performance standards and optimizing their overall infrastructure.

Simple configuration interface for Nagios or Naemon. Monitoring solution for corporations and SME Monitor and manage all your servers, applications, and systems in one place, from large data centers to critical IT service providers. openITCOCKPIT provides transparency and comprehensive monitoring of your entire IT environment. Its modular design allows for reporting, event correlation, and clustering capabilities all within an intuitive web interface. Experienced administrators can save time by using the service templates and host templates. This will allow them to spend more time on other areas. It is easy to connect external systems using the REST API. OpenITCOCKPIT eliminates the traditional division between configuration and monitoring. After exporting the configuration, users can instantly see the status of monitored hosts and services in Naemon/Nagios and edit them.

A centralized approach driven by AI and machine learning is designed to handle vast quantities of IT-related data sourced from various platforms. This approach enhances the responsiveness of multiple teams to outages and performance issues while ensuring seamless interaction with IT service management technologies. By employing AIOps, organizations can effectively address daily IT operational challenges on a large scale, utilizing a range of advanced techniques such as machine learning, network science, combinatorial optimization, and additional computational methods. AIOps equips enterprises to manage an extensive array of IT management tasks, which includes intelligent alerting, correlating alerts, escalating alerts, automating remediation, investigating root causes, and optimizing capacity. Implementing a structured framework enables the proactive refinement of processes, resources, personnel, information, and communication channels. Continuous oversight and optimization of operations are essential, allowing for 24/7 management of IT functions. Additionally, establishing effective processes helps minimize the disruptive noise that often accompanies incident occurrences, ultimately leading to a more streamlined IT environment. This comprehensive strategy can significantly enhance overall operational efficiency and reliability.

Improving business outcomes involves making it easier to spot and address high-priority incidents. The WatchTower Platform serves as a comprehensive observability tool that streamlines incident resolution specifically within mainframe environments by effectively integrating and correlating events, data flows, and metrics across various IT silos. It provides a cohesive and intuitive interface for operations teams, allowing them to optimize their workflows. Leveraging established AIOps solutions, WatchTower is adept at detecting potential problems at an early stage, which aids in proactive mitigation. Additionally, it utilizes OpenTelemetry to transmit mainframe data and insights to observability tools, allowing enterprise SREs to pinpoint bottlenecks and improve operational effectiveness. By enhancing alerts with relevant context, WatchTower eliminates the necessity for logging into multiple tools to gather essential information. Its workflows expedite the processes of problem identification, investigation, and incident resolution, while also simplifying the handover and escalation of issues. With such capabilities, WatchTower not only enhances incident management but also empowers teams to proactively maintain high service availability.

Glasnostic seamlessly integrates into the network data path without the need for agents, allowing it to monitor the interaction patterns among various services while identifying anomalies and implementing effective control mechanisms in real-time. The value of visibility diminishes if it is not linked to actionable responses, and Glasnostic empowers engineers to react proactively to system behaviors as they unfold. By embedding transparent controllers within the network data plane, Glasnostic functions like a centralized brain that continuously detects and addresses behaviors instantaneously. Interaction metrics are relayed to the control plane for both storage and the identification of anomalies, facilitating either automated responses or manual interventions. It is compatible with all leading cloud technologies and can seamlessly integrate with existing AIOps, workflow, and security tools through APIs and webhooks. Additionally, Glasnostic is designed to operate across all significant technology stacks, providing a comprehensive view of system behaviors in a holistic, consistent, and omnipresent manner, ensuring that engineers have the insights they need to maintain optimal operational efficiency. As a result, organizations can achieve greater reliability and responsiveness in their IT environments.

IBM Z System Automation is an application built on NetView that serves as a centralized hub for managing a comprehensive array of system management tasks. Its significance lies in delivering advanced automation solutions tailored for enterprise needs. By efficiently monitoring, controlling, and automating a wide variety of system components, it encompasses both hardware and software resources throughout the organization. This policy-driven, self-healing, and high-availability solution is specifically aimed at enhancing the performance and uptime of vital systems and applications. Moreover, it minimizes the workload associated with administrative and operational tasks, lowers the need for customization and programming, and streamlines the time and costs required for automation implementation, particularly in environments using Parallel Sysplex and policy-driven automation. Furthermore, the seamless integration with Geographically Dispersed Parallel Sysplex (GDPS) equips IBM Z System Automation with advanced disaster recovery functionalities, ensuring robust protections for IBM Z systems against potential failures. Overall, its multifaceted capabilities make it an indispensable tool for modern enterprises reliant on high availability and efficiency.

Resolve production incidents and development issues with AI that understands your code, infrastructure, and telemetry — reducing MTTR by up to 80% and boosting engineering productivity by 50%. OpsWorker helps Software Developers, SREs, and DevOps Engineers reduce MTTR, resolve complex development issues, and manage high-incident environments. Through intelligent incident correlation, code-aware troubleshooting, and deep integration into your technical ecosystem, OpsWorker delivers actionable insights and autonomous remediation — ensuring resilient, high-performance operations across Kubernetes and Cloud workloads. Built as an AI SRE platform for modern AIOps, OpsWorker leverages AI Observability to analyze incidents across distributed systems, correlating signals from metrics, logs, traces, infrastructure state, and deployments to surface the most probable root cause within minutes. Designed with an EU-first approach, OpsWorker prioritizes data sovereignty, privacy, and enterprise-grade security while enabling engineering teams to investigate incidents faster and operate complex cloud-native environments with confidence. Recent platform capabilities include Resource Topology and Service Dependency mapping, giving engineers full visibility into upstream and downstream service interactions across HTTP, TCP, and gRPC workloads. OpsWorker now integrates with Grafana Alerting contact points and supports Bring Your Own LLM, allowing organizations to use their preferred AI models for investigations. Engineers can also enrich investigations with custom operational context, enabling deeper root-cause analysis for complex incidents. To reduce alert fatigue, OpsWorker delivers a Daily Diff Summary in Slack, highlighting meaningful changes in alerts and system behavior

Zecurit Asset Manager is a powerful, cloud-based IT Asset Management (ITAM) software that empowers IT teams, Managed Service Providers (MSPs) & large enterprises to achieve complete control and visibility over their IT infrastructure. With its intuitive interface and intelligent automation, Zecurit provides a unified dashboard to manage your entire IT asset lifecycle, including hardware, software, licenses, and endpoints. Key Features & Benefits: 1. Comprehensive IT Asset Discovery: Automatically discover and track all your IT assets in real-time, from hardware and peripherals to software applications and licenses. 2. Software Inventory & License Management: Optimize IT spending and ensure compliance with automated software inventory, usage tracking, and proactive license management. Avoid costly over-licensing and violations. 3. Hardware Inventory & Configuration: Gain real-time insights into system configurations and device specifications for better planning and maintenance. 4. Automated Security & Compliance: Enhance your security posture by automatically detecting prohibited or risky software. Generate detailed, audit-ready reports to meet compliance standards effortlessly. 4. Endpoint Security & Management: Monitor and secure your endpoints with geo-location tracking and intelligent alerts for unauthorized changes or security breaches. 5. Seamless Integrations: Zecurit seamlessly integrates with your existing IT ecosystem, streamlining workflows and boosting operational efficiency. From small businesses to large-scale enterprises, Zecurit is the ultimate solution for streamlining IT operations, reducing operational costs, mitigating risks, and making data-driven decisions.

Streamline cumbersome network tasks by utilizing artificial intelligence for IT operations (AIOps) alongside machine learning techniques, resulting in a remarkable 99% reduction in network trouble tickets. Transition outdated routers to smart, lightweight devices at branch locations and incorporate integrated 5G and SD-branch functionalities to minimize the need for manual and time-consuming branch setups. Enhance branch security with our effective cloud-based security services that utilize machine learning for proactive threat prevention. Take advantage of Palo Alto Networks CloudBlades, an API-driven platform, to seamlessly integrate vital services into your branch without causing any service interruptions. By simplifying networking operations and automating issues before they arise, you can significantly improve efficiency with AIOps and machine learning. Furthermore, benefit from the most comprehensive SASE solution that combines security and SD-WAN, allowing for easy integration of additional services through the CloudBlades API platform, thereby ensuring top-tier security measures are inherently applied to your branches. This approach not only optimizes your network infrastructure but also enhances overall operational resilience.

BMC Helix is an AI-enhanced, cloud-based service and operations management platform aimed at providing businesses with comprehensive visibility, automation, and proactive oversight of their IT services, infrastructure, and operational workflows. Central to BMC Helix is the integration of IT service management (ITSM), operations management (ITOM/AIOps), asset and configuration management, service catalog and ticketing systems, knowledge management, self-service portals, and AI-driven automation agents, allowing companies to handle incident, problem, change, asset, and service desk processes within a unified framework. With its built-in generative and "agentic" AI technology (BMC HelixGPT), the platform streamlines repetitive tasks, uncovers valuable insights, categorizes recurring incidents for effective problem management, and suggests or initiates remediation actions to minimize manual effort and speed up resolution times. By leveraging such advanced tools, BMC Helix empowers organizations to enhance their operational efficiency and improve service quality significantly. This comprehensive approach not only simplifies IT management but also fosters a more responsive and adaptable business environment.

Gain a comprehensive view of the performance, capacity, and configuration of your multi-vendor SAN infrastructure from a single platform. By utilizing advanced built-in intelligence and statistical anomaly detection, you can significantly lower costs and reduce the mean time to resolution while maximizing the benefits of your SAN setup. IntelliMagic Vision for SAN offers an all-encompassing interface to oversee the overall health and performance of your SAN/NAS infrastructure. Its integrated artificial intelligence works proactively to identify problems and emerging bottlenecks within your storage systems that may hinder application performance and negatively impact your organization if not addressed in a timely manner, thereby greatly shortening the time needed to resolve any issues that arise. Moreover, automated health insights harness hardware-specific AIOps capabilities to pinpoint and mitigate the most frequent performance and capacity challenges associated with storage and fabric. These health insights encompass various metrics, timeframes, components, and AI-rated indicators, ensuring a thorough assessment of your infrastructure. By leveraging this proactive monitoring, organizations can enhance their operational efficiency and safeguard against potential disruptions.

Single pane-of glass to automate customers' IT operations Cruz Remote Monitoring and Management is designed for Managed IT Services Providers (MSPs). It allows them to remotely monitor and manage their IT infrastructure, networks and client endpoints from anywhere. Dorado allows you to remotely monitor and manage your environment from one console, whether you are an MSP looking to improve your business or a reseller/VAR trying to enter the MSP market. All this is available in an affordable, scalable, and easy-to-use solution. Dorado Software is a leader in resource management, performance monitoring, service orchestration software, and cloud operations automation across converged infrastructure fabrics. Dorado software helps IT professionals and operators monitor, configure and manage converged infrastructures (physical storage and virtual servers, networking devices, networking devices), virtualized functions and cloud services.

The IBM Maximo® Application Suite comprises a collection of applications designed for effectively monitoring and managing assets, as well as for predictive maintenance and reliability planning. Maximo Application Suite enables organizations to maximize the value derived from their enterprise assets through a unified, cloud-based platform that harnesses the power of AI, IoT, and analytics to enhance performance, prolong asset lifespans, and minimize both operational downtime and expenses. Equipped with IBM Maximo's leading-edge technology, users benefit from adaptable applications for CMMS, EAM, APM, and RCM, all while enjoying simplified installation and management processes, alongside an improved user experience through the integration of shared data and workflows. Utilizing AI and analytics allows for effective management and maintenance of high-value assets, which not only optimizes their performance but also extends their operational lifecycles and decreases costs and downtime. By incorporating automated asset inspections that are powered by real-time data and artificial intelligence, organizations can significantly enhance their inspection procedures. This comprehensive suite ensures that users are well-prepared to meet the challenges of asset management in today’s fast-paced business environment.

cPacket provides network-aware application performance for distributed hybrid-IT environments and security assurance. Our single-pane of-glass analytics enable machine learning-based AIOps. cPacket allows you to manage, secure, and future-proof your network, enabling digital transformation. This industry's most comprehensive, yet simple network visibility stack offers all you need to manage your hybrid network across branch and data center, as well as the cloud.

Centreon is a global provider for business-aware IT monitoring to ensure high performance and continuous operations. The company's AIOps-ready platform, which is holistic and ready for use in today's complex hybrid cloud infrastructures, is designed to meet the needs of these distributed clouds. Centreon monitors all aspects of the IT Infrastructure, from Cloud-to Edge for a clear and comprehensive view. Centreon eliminates blind spots by monitoring all equipment, middleware, and applications that are part modern IT workflows. This includes legacy assets on-premise, private and public clouds, and all the way to edge of the network where smart devices and customers come together to create business value. Centreon is always up-to-date and can support even the most dynamic environments. It has auto-discovery capabilities that allow it to keep track of Software Defined Network (SDN), AWS or Azure cloud assets and Wi-Fi access points, as well as any other component of today’s agile IT infrastructure.

BMC Helix Discovery enables organizations to automatically identify assets and their interconnections with remarkable accuracy, reaching up to 100%. This cloud-native, SaaS-based system offers immediate insight into the dependencies of hardware, software, and services within multi-cloud, hybrid, and on-premises settings. By leveraging BMC Helix Discovery, IT service management, asset management, and infrastructure and operations management can be enhanced through informed decision-making. It assists IT operations teams in navigating the complexities of modern IT infrastructures, which encompass diverse environments including multi-cloud and hybrid setups. Furthermore, the platform is adept at managing a wide array of configurations, from mainframes to traditional and hyper-converged infrastructures, as well as containerized applications and cloud services, ensuring comprehensive visibility and control. In a rapidly evolving technological landscape, BMC Helix Discovery proves to be an invaluable tool for organizations striving to maintain efficiency and effectiveness in their IT operations.

Xyte is an innovative cloud-based platform that facilitates the lifecycle management and operations of various devices, including AV, UC, IoT, and smart building technologies, allowing organizations to effectively oversee, regulate, and automate expansive device fleets. This platform features comprehensive fleet management capabilities for both cloud-connected and locally networked devices, along with real-time monitoring and coordinated firmware updates. Additionally, Xyte employs AI-driven agents, utilizing the "Model Context Protocol" (MCP), to provide self-healing functionalities, automated troubleshooting, and expedited resolution of issues. Seamlessly integrating with current IT workflows, ticketing systems, and messaging applications, it also offers no-code APIs for easy connectivity to a wide range of vendors. With a focus on enterprise-grade security, a universal device API, and modular components, Xyte enhances operational effectiveness and security. Notably, its advantages encompass diminished downtime, reduced need for on-site visits or “truck rolls,” heightened efficiency for system integrators, manufacturers, and internal IT/AV/UC teams, capacity for smart building oversight, and robust remote support capabilities, ensuring a comprehensive solution for modern device management. As organizations increasingly adopt advanced technologies, Xyte stands out as a pivotal tool in optimizing device operations and management efficiency.

BMC Helix ITSM elevates enterprise service management by combining proven ITSM capabilities with next-generation agentic AI. The platform streamlines support workflows by automating routine tasks and providing AI-assisted recommendations based on contextual insights. Integrated knowledge management ensures teams can capture, share, and reuse expertise across incidents, problems, and changes. AI-powered clustering identifies emerging issues early, enabling organizations to respond proactively and prevent service disruptions. Intelligent change risk analysis enhances innovation while reducing operational risk from high-impact modifications. Collaboration features, including ChatOps and guided swarming, accelerate resolution by connecting the right experts at the right time. With built-in discovery, configuration visibility, and unified service/operations insights, teams gain a complete understanding of their digital ecosystem. Helix ITSM drives measurable improvements in speed, accuracy, and service quality across complex enterprise environments.

NetApp BlueXP serves as a cohesive control plane designed to streamline the management of storage and data services in diverse hybrid multicloud settings. By incorporating advanced AIOps, extensive data services, and a unified system for managing licenses and subscriptions, it provides the agility, ease, and security essential for navigating today’s intricate IT environments. Organizations utilizing BlueXP can effectively construct, safeguard, and oversee their data assets, ensuring uniform operations whether they are on-premises or spread across various cloud platforms. This integrated strategy not only facilitates smooth data movement and offers strong safeguards against data loss and cyber threats but also provides valuable analytics for enhanced performance and cost-effectiveness. Ultimately, BlueXP empowers businesses to adapt quickly to changing demands while maintaining control over their data landscape.

Aruba's Edge Services Platform (ESP) represents a cutting-edge, cloud-based framework designed to expedite digital business transformation by facilitating automated network management, providing comprehensive Edge-to-cloud security, and offering predictive insights powered by AI with an impressive accuracy of up to 95%. ESP uniquely provides accelerated response times, enhanced security measures, seamless scaling for users and locations, and operational AIOps, all integrated within a singular cloud-native architecture. It features dynamic segmentation and robust policy enforcement to safeguard new devices effectively. Furthermore, it allows for cloud-managed orchestration that spans wired, wireless, and WAN environments. This platform offers unparalleled flexibility, whether utilized in the cloud, on-premises, or as a service. Users can achieve a holistic view, increased visibility, and control over all domains via a uniform cloud-native console for Wi-Fi, wired, and WAN infrastructure. Additionally, Aruba’s Unified Infrastructure streamlines and enhances IT operations across various environments, including campus, branch, remote, data centers, and IoT networks, ensuring all components are orchestrated and managed efficiently, whether in the cloud or on-premises, resulting in a seamless operational experience.

CA Client Automation provides a comprehensive perspective on your entire IT asset portfolio, incorporating advanced automation and remote management features to oversee the end-user computing ecosystem, regardless of whether it consists of physical or virtual components. It simplifies the intricate daily tasks that can overwhelm your IT department, enabling operations to function more smoothly and cost-effectively than ever before. This management solution not only enhances the efficiency and security of desktops, laptops, servers, and other devices through user self-service options, policy-driven automation, and detailed analytics, but it also consolidates the oversight of both physical and virtual environments. This consolidation minimizes management difficulties and enhances service delivery, all the while facilitating your transition towards next-generation desktop management. Furthermore, it empowers IT professionals to make well-informed choices by providing centralized, real-time device information, ensuring that your organization stays ahead in a rapidly evolving technological landscape.

The Symantec Asset Management Suite provides organizations with the tools necessary to gain control over their IT assets, identify potential savings, and maintain compliance. By offering a clear view of assets throughout their entire lifecycle, IT departments can enhance their investments, reduce unnecessary software purchases, and steer clear of penalties related to non-compliance. The Administration course for Symantec Asset Management Suite 8.5 is specifically tailored for professionals responsible for overseeing their organization's software and hardware resources using AMS. This comprehensive two-day, instructor-led training incorporates hands-on activities to teach participants about the essential components and principles of the Symantec Management Platform, along with the Symantec Management Console that AMS utilizes for its management tasks. Throughout the course, learners will gain insights into effectively leveraging AMS software solutions to manage their software assets, monitor and track resources, and ensure adherence to licensing requirements, all of which are crucial for maintaining an efficient IT environment. Additionally, the course emphasizes practical applications and real-world scenarios to better prepare students for their roles in asset management.

Safeguard business service-level agreements by utilizing dashboards that enable monitoring of service health, troubleshooting alerts, and conducting root cause analyses. Enhance mean time to resolution (MTTR) through real-time event correlation, automated incident prioritization, and seamless integrations with IT service management (ITSM) and orchestration tools. Leverage advanced analytics, including anomaly detection, adaptive thresholding, and predictive health scoring, to keep an eye on key performance indicators (KPIs) and proactively avert potential issues up to 30 minutes ahead of time. Track performance in alignment with business operations through ready-made dashboards that not only display service health but also visually link services to their underlying infrastructure. Employ side-by-side comparisons of various services while correlating metrics over time to uncover root causes effectively. Utilize machine learning algorithms alongside historical service health scores to forecast future incidents accurately. Implement adaptive thresholding and anomaly detection techniques that automatically refine rules based on previously observed behaviors, ensuring that your alerts remain relevant and timely. This continuous monitoring and adjustment of thresholds can significantly enhance operational efficiency.

Utelogy is a versatile, enterprise-level software solution that integrates audio/visual and unified communications systems, allowing for comprehensive monitoring, control, automation, and analytics of meeting spaces, collaboration environments, and facility technologies throughout the organization. It supports a vast array of device drivers and ensures compatibility across various manufacturers, offering IT operations teams a unified interface to oversee meeting-room devices, video systems, power units, displays, controllers, and networks all from a single dashboard. The platform streamlines numerous tasks, including device provisioning, firmware updates, scheduling, and self-healing routines that identify and resolve issues proactively, often before users are even aware of any problems, which significantly decreases the need for on-site visits and reduces operational expenses. Additionally, real-time alerts and analytics provide valuable insights into device performance, energy usage, room occupancy, and overall system health, empowering facility and technology managers to make informed decisions based on data. This comprehensive approach not only enhances operational efficiency but also fosters a more productive meeting experience for users.

Voyance is an advanced AIOps platform that goes well beyond conventional infrastructure monitoring by integrating robust network analytics with IoT security within a unified system. It aggregates an unparalleled range of data sources, granting comprehensive insight into client behavior across the network. The AI-driven analytics engine transforms this data into practical insights and recommendations, enabling proactive network optimization and preempting potential issues. Voyance stands out as a powerful solution with a broad array of vendor and technology integrations, enhancing data collection and maximizing value throughout the organization. For instance, it is capable of examining data from various sources, including applications, Citrix virtual environments, and Unified Communications (UC) platforms. Moreover, Voyance seamlessly connects with external systems such as SIEM solutions, Cisco's Platform Exchange Grid (pxGrid), and Aruba ClearPass. Its native integration with ServiceNow significantly streamlines the process by automating the creation of trouble tickets, making it a vital tool for effective network management. The platform's versatility and depth of integration empower organizations to achieve a more resilient and efficient network infrastructure.

Lakeside Software is a leader when it comes to digital experience monitoring. Software that gives IT teams the visibility they need to create and support productive digital workplaces is what we develop. Our technology is used by customers to perform workplace analytics, IT asset optimization and remote work management. SysTrack is a digital experience monitoring product that collects and analyzes data about everything that could impact business productivity and end-user experience. For more information, visit www.lakesidesoftware.com.

Flottix revolutionizes the concept of "spreadsheet sprawl" by offering a robust performance framework that ensures response times below 100 milliseconds throughout your hardware and software lifecycle. With features ranging from immediate QR auditing to advanced proactive maintenance and optimization of SaaS licenses, Flottix guarantees complete visibility while eliminating unnecessary enterprise clutter. Acting as the central "Brain" for your IT operations, it delivers lifecycle intelligence that functions seamlessly right from the start. You can implement it in a mere five minutes, rather than enduring a lengthy five-month setup. This efficiency allows businesses to focus more on their core activities rather than getting bogged down by traditional IT challenges.

Ivanti delivers a suite of integrated IT management products that help organizations automate workflows, enhance security, and improve employee satisfaction. Their Unified Endpoint Management platform offers centralized, easy-to-use controls to manage devices and ensure consistent policy enforcement across any location. Enterprise Service Management provides deeper visibility into IT processes, helping reduce disruptions and increase efficiency. Ivanti’s network security solutions enable secure access from anywhere, while their exposure management tools help identify and prioritize cybersecurity risks. Serving more than 34,000 global customers like GNC Holdings and Weber, Ivanti is committed to supporting modern, flexible workforces. The company also conducts original research on IT trends, cybersecurity, and digital employee experience to guide innovation. Ivanti’s customer advocacy programs highlight the value of strong partnerships and dedicated support. Their offerings empower businesses to manage technology proactively and securely at scale.

KeySight is our "set-it-and-forget-it" License Management suite. KeySight allows you to control when and where managed software can run, whether it is required by software vendors for concurrent license management (Sequencher or Ableton), as well as allowing you to apply usage restrictions on top o a license manager (preventing overage for Bentley). LabSight gives you dynamic insight into the software and hardware inventory in computer labs. With Active Directory integration and product normalization, it is highly automated and can provide comprehensive statistics about your entire IT infrastructure with minimal setup time. Our cloud-based product identification service compiles a large amount of program data into a detailed product inventory. Sassafras AllSight is our full-featured IT Asset Management (and license management suite).

Kaseya VSA is an advanced remote monitoring and management (RMM) tool designed specifically for Managed Service Providers (MSPs) and IT organizations. This software offers users an array of features, including rapid remote access, potent discovery capabilities, dependable patch management, as well as comprehensive monitoring and security options, all integrated into one platform. As a result, Kaseya VSA enhances the productivity of IT staff, boosts service dependability, and fortifies system security. It serves as a cohesive IT Management solution, not just aimed at improving service delivery but also at transforming business operations. By streamlining workflows across various tools, Kaseya’s solution significantly elevates the efficiency of IT teams, which in turn fosters better service provision and enhances overall business productivity. Discover firsthand why countless IT departments rely on Kaseya VSA to oversee and automate their entire IT infrastructure from a centralized location. Ultimately, this platform empowers organizations to provide greater value while minimizing service delivery expenses. Kaseya VSA equips IT departments with the essential management tools to proactively oversee their systems through a unified interface, making it an indispensable ally in the realm of IT management.