Visual Assistance Description

Visual Assistance is an online customer support software that allows real-time screen sharing and video collaboration. Users can invite customers quickly to sessions via SMS and email. Agents can visually troubleshoot problems using live camera streaming on mobile devices. Voice chat speeds up resolutions by allowing natural conversations. Both parties can highlight details in images using annotation tools. A dashboard gives insights into resource usage, allowing for better resource optimization. The main benefits are a quick session start, an intuitive interface with strong security, quicker issue resolution and reduced onsite visits. Use cases include remote support, installation guidance and inspections, as well as training.

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Pricing

Pricing Starts At:
$50/month/5 users
Pricing Information:
Business Plan:
5 user accounts
100 SMS/month
Voice chat
Annotation in Screenshots
Instant Messaging
No App is needed to install
Free Trial:
Yes

Integrations

No Integrations at this time

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
OptimaTech Limited
Year Founded:
2023
Headquarters:
New Zealand
Website:
www.optimatech.co.nz/
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Media

Login page

Login page

Login page Invitation through SMS Service team view - Screenshots and Annotation Service team view - Instant Messaging Customer View - Rear-cam sharing Customer view - Instant Messaging
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Training Videos
Customer Support
Online Support

Visual Assistance Features and Options

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Visual Assistance User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Administrative Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    It helps a lot!

    Date: Nov 05 2024

    Summary: Actually, I am very satisfy with the solution. It shorten the support time with clients and reduce the transportation cost and time!

    Positive: The product is excellent! It's quick to connect and easy to use! The resolution of the video is good with high cost performance!

    Negative: I am looking for an integration with my existing CRM

    Read More...
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