Best Speech Analytics Software for Assembled

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

Level AI delivers an AI platform for modern contact center operations, enabling organizations to analyze customer conversations, automate quality monitoring, and improve service performance across voice and chat. The platform processes every interaction to reveal customer issues, operational trends, and agent performance insights that traditional QA sampling often misses. Level AI combines conversation intelligence, automated quality assurance, real-time agent assistance, and AI virtual agents within a single system trained on real customer interactions. By turning conversations into structured data and operational insights, organizations gain the visibility needed to improve resolution rates, increase automation, and scale support operations more efficiently.